How to Fix Windows 10 Wireless Mouse Not Working

Dec. 05, 2024 / Updated by Seraphina to Windows Driver Solutions

windows-10-wireless-mouse-not-working

In Windows 10, mouse connection issues can impact your work. This article offers effective solutions to fix these problems and restore normal functionality.

1. Check Driver Updates

Outdated or corrupted drivers are one of the common reasons why a wireless mouse may not function properly. Updating the drivers can usually resolve this issue. We recommend using Driver Talent to automatically detect and update drivers, saving time and avoiding the risk of downloading or installing incorrect drivers.

Download Driver Talent

Click the download button to get the latest version of Driver Talent. After installation, open the software and click "Scan".
Once the scan is complete, it will show which drivers are missing or need updating. Find the wireless mouse driver in the results list and click the "Download" button.

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After the update is complete, it's recommended to restart your computer to ensure the updated drivers work properly.

2. Restart the Computer

Click the "Start" button.

Choose "Power" and then click "Restart".

Wait for the computer to reboot and check if the mouse resumes normal operation.

3. Check Hardware Connections

Ensure the USB receiver for the wireless mouse is securely plugged into the computer's USB port.

If the mouse uses Bluetooth, make sure there are no signal obstructions between the mouse and the computer, and that Bluetooth is enabled.

Try plugging the USB receiver into a different USB port on your computer to see if the mouse starts working.

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If you have other USB devices connected, try removing them to eliminate any potential signal interference.

4. Check Wireless Mouse Battery

Open the battery compartment of the wireless mouse and check if the battery is charged or damaged.

If the mouse is rechargeable, ensure that it is fully charged, and check the charging cable and port for proper connection.

check-wireless-mouse-battery

If the battery is low, try replacing it with a new one. Make sure the battery is correctly installed.

Confirm the battery is installed in the right direction, then restart the mouse and check if it starts working.

5. Run the Hardware and Device Troubleshooter

Press Win + S, type "cmd".

In the search results, right-click "Command Prompt" and select "Run as administrator".

Type the following command and press Enter: msdt.exe -id DeviceDiagnostic

This will open the "Hardware and Devices Troubleshooter" window.

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Click "Next" to begin the detection process. The system will automatically scan and detect device issues.

Follow the on-screen instructions to complete the troubleshooting process.

If any issues are found, a repair option will be displayed. Select "Apply this fix" to resolve the problem.

6. Update the Operating System

Press Win + I to open the Settings menu and select "Update & Security".

In the "Windows Update" tab, click "Check for updates".

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If updates are available, click "Download and install".

After completing the update, restart your computer to ensure the changes take effect.